Refund & Return Policy

Refund & Return Policy

Last Updated: 11/28/2025

Thank you for shopping with us. We want you to love your purchase, and we stand behind the quality of our products. This Refund & Return Policy explains how returns, exchanges, and refunds are handled for all orders placed through our website (“Site”).

By placing an order, you agree to the terms listed below.

1. 30-DAY RETURN WINDOW

We accept returns on eligible items within 30 days of the delivery date.

To be eligible for a return, the item must:

  • Be unused, unworn, and unwashed

  • Be in its original condition

  • Include all tags, packaging, and accessories (if applicable)

Returns requested after the 30-day period will not be accepted.

2. NON-RETURNABLE ITEMS

For hygiene, customization, and manufacturing reasons, the following items cannot be returned or refunded:

  • Custom or personalized products

  • Limited edition or made-to-order items

  • Gift cards

  • Digital products

  • Intimate or sanitary goods

  • Items marked Final Sale

  • Downloadable content

  • Opened accessories that cannot be resold

If an item is not eligible for return, this will be indicated on the product page whenever possible.

3. WRONG SIZE, WRONG COLOR, OR NOT WHAT YOU EXPECTED

If you ordered the wrong size/color, or the product doesn’t meet your expectations, you may return it within 30 days (if eligible under Section 2).
You are responsible for return shipping costs unless the return is due to our error.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, contact us within 7 days of receiving your package with:

  • Your order number

  • Photos/videos of the damage or issue

  • A description of the problem

We will replace the item at no cost to you or provide a refund if a replacement is not possible.

Items damaged through misuse, wear and tear, accident, or negligence are not covered.

5. HOW TO START A RETURN

To initiate a return, contact us at:

📧 mayhemhaus@gmail.com

We will provide:

  • Return instructions

  • Return authorization (if required)

  • The appropriate return address

Do not send any items back without contacting us first. Unauthorized returns may not be processed.

6. RETURN SHIPPING COSTS

  • Customers are responsible for return shipping costs unless the return is due to a defect or shipping error.

  • We recommend using a trackable shipping service.

  • We are not responsible for lost or undeliverable return shipments.

7. REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will notify you whether your refund is approved.

If approved:

  • Refunds are issued to the original method of payment

  • Processing times may vary depending on your bank or credit card provider (typically 5–10 business days)

  • Shipping costs are non-refundable

If the returned item shows wear, damage, or signs of use, a partial refund or denial may occur at our discretion.

8. EXCHANGES

Exchanges are available for:

  • Wrong size

  • Wrong color

  • Defective items

  • Incorrect items

The fastest method is to:

  1. Return the unwanted item.

  2. Place a new order for the correct item.

This ensures inventory availability and faster processing.

9. LATE OR MISSING REFUNDS

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your credit card company

  3. Contact your bank

  4. If you still haven’t received your refund, email us at [Insert Email]

Refund processing times vary by financial institution.

10. CANCELLATIONS

Orders may be canceled only if they have not yet entered processing or production.

Because many items are printed or fulfilled on demand, cancellations are not guaranteed once an order is submitted.

If you need to cancel, contact us immediately at [Insert Email].

11. GIFTS

If the item was marked as a gift at checkout and shipped directly to you:

  • You may receive a store credit once the return is approved

  • Store credits are issued via email

If the item was not marked as a gift, the refund will be issued to the original purchaser.

12. SHIPPING ERRORS & UNDELIVERABLE PACKAGES

We are not responsible for packages returned to us due to:

  • Incorrect or incomplete addresses

  • Unclaimed deliveries

  • Refused shipments

Reshipping fees may apply.

13. INTERNATIONAL RETURNS

International customers are responsible for:

  • Return shipping

  • Customs fees

  • Duties and taxes

  • Additional border charges

We cannot reimburse these costs.

14. POLICY CHANGES

We reserve the right to update or modify this policy at any time. Changes will be posted on this page with an updated “Last Updated” date.

15. CONTACT INFORMATION

For any questions, returns, exchanges, or refund requests, contact us:

📧 mayhemhaus@gmail.com